Write Your Own Story

Career Opportunities: Staff

To apply for an employment opportunity at Bloomfield College, all applicants should reply to person or office indicated at:

Bloomfield College
467 Franklin Street
Bloomfield, NJ 07003
Fax: (973) 743-3998 (unless otherwise indicated in specific job posting)

Email: Not all search committees accept emailed resumes, but where an email address is not given, you can often contact the person listed by using the format: first_lastname@bloomfield.edu  The Webmaster can in no case accept emailed resumes. They should be sent to the contact listed in the job description.

 

CURRENT OPPORTUNITIES:

Admissions Receptionist - Part-time

The Admission Receptionist will report to the Office Manager in the Office of Enrollment Management and will have the following main responsibilities:

•      As the main point of contact for the Admission Office, the receptionist is responsible for answering telephone calls in a professional, polite and timely manner with emphasis on customer service.

•      Receptionist will screen phone calls, answer any questions from the caller and/or transfer the phone call to the appropriate counselor, administrator or other campus office.

•      Direct guests to the appropriate offices on campus, when needed.

•      Greet guests; direct them to complete an interview sheet, application or inquiry card as appropriate.

•      Enter data from inquiry cards into Hobsons that come to the office from Admission Counselors.

•      Enter SAT and/or ACT, high school transcripts and prospect information into Datatel.

•      Monitor the Welcome Center and coffee service area and make sure it is fully stocked and neat. Advise the Office Manager when supplies are needed.

•      Go to the mailroom daily, retrieve the mail, sort it, and distribute to the appropriate party.

•      Date stamp all documents that come into the Office of Admission and process as needed.

•      Announce all visitors to Admission staff members.

•      Assist the Admission Associate and Admission Assistant with processing applications, preparing folders and other duties, as needed.

•      Participate in on-campus and recruiting events, if needed.

 

•      Other duties as assigned by the Office Manager. 

Send resume and three references to monika_pollick@bloomfield.edu.

 

Academic Advisor/Coaching Counselor

Bloomfield College is seeking an academic advisor/coaching counselor.  The position reports to the Registrar and Director of Advising.      

Primary Responsibilities:

  • Advise/coach students as assigned;
  • Evaluate transcripts for students transferring to Bloomfield College and input those credits into the system;
  • Contact students who have failed classes and change their schedules;
  • Assist with first year, sophomore and junior checks;
  • Assist with counter duties in the Registrar’s Office including attendance verification and the preparation of transcripts;
  • Serve as a liaison to a division as assigned by the Director;
  • Participate in new student and transfer student events, as assigned; and,
  • Perform other duties as assigned.

Qualifications:

  • Masters degree required
  • Experience with Datatel Colleague system
  • A record of progressively increasing responsibility, preferably in a higher education setting
  • Demonstrate excellent customer service philosophy
  • Demonstrate creative problem solving
  • Ability to use Microsoft Office (Word, Excel)
  • Excellent oral, written and communication skills
  • Ability to work independently and proactively
  • Accuracy and attention to detail
  • Ability to work with a diverse group of people
  • Knowledge of higher education laws including FERPA

This is a 12 month position. Hours: 8:30 am – 4:30 pm, M, T, R & F; Wed- 10:00 am-6:00 pm.

Applicants must electronically submit (PDF format preferred) a cover letter, resume, and three references with contact information to advising@bloomfield.edu. Application deadline is September 30, 2017.

 

Help Desk Analyst

Summary

At the first level of the support tier, the Help Desk analyst responds to technical inquiries and requests via walk in service, telephone, and email from end-users. The analyst will operate the College’s ID center and serve as the first line of technical support for the BC Community including administrators, faculty, staff, and students.

 The analyst provides general information, account creation, database maintenance, first level troubleshooting, and other duties as needed. The position will serve as a main support liaison between end users and IT personnel and will assist with administrative duties, event coordination, and project planning. The analyst has a strong grasp of prioritization and understanding of objectives and takes an active role in accomplishing these goals. Position reports to the Help Desk Coordinator.

 Duties and Responsibilities

 1. Problem Analysis and Resolution

·         Logs all calls to help desk or email requests into Track it and updates problem details.

·         Assist end users with password troubles and access to campus web resources.

·         Research and resolve technical problems including but not limited to hardware such as desktop computers, laptops, printers, telephones, podiums; software and other applications, web based tools, etc.

·         Supports: MS Office Suite (including Outlook client, Word, PPTx, Excel, etc), Windows XP, 2000, and 7, standard desktop issues, account generation and password allocation, Datatel, Google Support Services, Blackboard and other web technology.

 2. ID Center Operation

·         Operates ID center during scheduled hours

·         Perform back ups as needed

·         Liason between back end support and front line operators

 3. Direct Help Desk Requests

·         Properly allocates calls requiring support escalation to specialized parties

 4. Problem Prevention (time permitting)

·         Investigates and tests solutions to reduce or eliminate recurring problems

·         Promotes effective use of technology

 5. Customer Service

·         End users are customers and customers are most important to the job

·         Dealing with and/or responding positively to complaints, problems, and sometimes negative and emotional behavior

·         Promotes professional Help Desk image and sells the value of the Help Desk

·         Provide users with helpful and professional IT experience

 6. Communication

·         Informs and updates end users of status of work requests, significant problems, unexpected delays, or new developments through professional written and verbal communication

·         effectively communicates and translates technical information to/from internal IT team to streamline service call turn over time

 Qualifications

 The qualified candidate will be a team player that thinks well on his/her feet. He/she should be familiar with working in an academic environment in a multicultural institution. The candidate possesses sharp troubleshooting skills, a knack for puzzles, and excellent customer service and interpersonal skills.

High School diploma and/or equivalent work experience in a Help Desk or IT role. (Higher education experience preferred)

·        Strong organizational and problem recognition skills

·         Demonstrated success in customer service

·         Proficient written and verbal communication skills

·         Flexibility to work with rotating schedules including days, evenings, and/or weekends

 

·         Ability to maintain sensitivity, understanding, and respect for a diverse academic environment inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.

Please send cover letter, resume, and 3 references to: ResumesIT@bloomfield.edu by September 8, 2017.

 

Housing Coordinator

Bloomfield College is seeking an innovated, highly motivated, and driven Housing Coordinator for the Office of Residential Education & Housing. This position reports directly to the Director of Residential Education & Housing, Student Affairs, and is responsible for overseeing all aspects of campus housing, which includes the room assignments and billing of 600 + students.  It also includes the planning, coordination and implementation of all aspects of the housing assignment processes for freshmen, upperclassmen and international transition program students. This position will also provide the Director with ongoing analysis and data of occupancy/vacancies including trends and forecasting of future terms. The Housing Coordinator needs a strong understanding of database management practically Datatel, Colleague, and Banner. The Housing Coordinator will be involved with the development and implementation of the freshmen housing assignment process and upperclassmen room selection process. Ongoing involvement in data analysis and online process development will be required.

Additionally, the Housing Coordinator with develop and maintain the operations calendar, which includes assisting in managing all assignment cycles during peak periods during the academic year. The Housing Coordinator will become the department's liaison for specialty populations such as (but not limited to) Athletics, ITPS, Disability Resource Center, Summer Conferencing/Housing, etc. The Housing Coordinator must possess enthusiasm for higher education and a commitment to the mission and goals of the College through their dedication to customer service. The Housing Coordinator provides indirect supervision and management to the resident directors, graduate assistant and resident advisors. This position carries significant responsibility because of the critical need to ensure a standard of excellence in customer service for students. The Housing Coordinator serves as a College retention agent by reaching out to and assisting students who are having difficulties in housing or contemplating leaving the College.

The Housing Coordinator position serves on a crisis management duty rotation and is also responsible for assisting the Director with the overall management of the department and attends to all major Residential Education events/meetings in the absence of the Director.

The Housing Coordinator responsibilities include but are not limited to the following:

Manage all aspects of the housing assignments process which includes waitlist, single request, ADA accommodations, withdrawals and room changes.

Ensure that the billing administration and damage charges for all residents are completed on a semester basis.

Coordinates and manages all room change process and withdrawal process in collaboration with the building Resident Director.

Maintains and provides housing statistical data each semester including administering the Spring Intent process to retain for the Fall as well as the annual residential Student Opinion Survey.

Responsible for the development and implementation of the Spring Housing Selection Process.

Assists with Open Houses, New Student Registration Days and other Campus-wide events when necessary.

Supervises building(s) openings and closings at the beginning and end of each academic year, scheduled break periods and summer conferences.

Maintain an accurate inventory of all keys, equipment, supplies, and furniture within the residence halls.

Requests maintenance and custodial repairs and insure their completion in a timely manner.

Prepares all required reports, records and evaluations promptly and accurately as assigned.

Establish and maintain a positive working and collaborative relationship with Residence Life Central Office Staff, custodial staff, physical plant staff, and staff from other offices and departments within the Division of Student Affairs and the College.

Regularly participate in campus events which may include speakers, programs and late night/weekend campus events.

Participate in rotation of on-call responsibilities for the Office of Residential Education and Housing.

Complete other assignments and duties as assigned by the Director of Residential Education and Housing or his/her designee.

Qualifications: Bachelor’s degree with at least three years’ experience working in Residence Life required; Master’s degree in Student Personnel, Education, Counseling, or Higher Education preferred. The position requires excellent written and verbal communication, organization, customer service problem solving skills and supervisory skills with a commitment to student development. Candidate must have expertise in data entry, report and data analysis, advising of diverse student groups and working with minority, non-traditional and international students. Individuals who are able to work in a continuously changing organization and are highly motivated are best suited for this position.

Interested candidates should submit a letter of interest, resume and three references with full contact information to residence_life@bloomfield.edu no later than July 18, 2016.

Attn:        Housing Coordinator of REH Committee

                Bloomfield College

                Bloomfield, NJ 07003

                www.bloomfield.edu


Part-Time Resident Director (RD) - 10 month

Bloomfield College Department of Residential Education & Housing is seeking a motivated, creative, ambitious 10 month – Part-time Resident Director (RD) to join our Residential Education and Housing Department (REH). This is a 10-month, 25 hours a week, live-on position managing a residence area of approximately 250 + undergraduate and international students within 2-3 co-educational residential facilities. The Resident Director will supervise 4-6 student para-professionals in providing excellent services, programming initiatives, and support to residents. The position serves on a campus-wide crisis management duty rotation and is under the supervision of the Director of Residential Education and Housing. The Part-time Resident Director position requires an ability to promote students’ academic success, provide leadership, manage a diverse student community and apply student development responses to the residence hall community, student concerns, staff supervision, student organization advising, and programming.

The Resident Director responsibilities include but are not limited to the following:

Assumes responsibility for the day-to-day operation of one or more assigned residence hall(s) addressing any unsatisfactory health and safety conditions.

Provides direct supervision and evaluation of student staff including assisting with the recruitment, selection placement and training of undergraduate hall staff.

Provides appropriate response to student concerns and behaviors including crisis situations, behavioral concerns and student conflicts including adjudicating College policy violations.

Advises, confers, and offers appropriate referrals for students who exhibit academic and personal concerns.

Supervises building(s) openings and closings at the beginning and end of each academic year, and scheduled break periods.

Maintain an accurate inventory of all keys, equipment, supplies, and furniture within the residence halls.

Requests maintenance and custodial repairs and insure their completion in a timely manner.

Prepares all required reports, records and evaluations promptly and accurately as assigned.

Establish and maintain a positive working and collaborative relationship with Residence Life Central Office Staff, custodial staff, physical plant staff, and staff from other offices and departments within the Division of Student Affairs and the College.

Regularly participate in campus events including speakers, programs and late night/weekend campus events.

Participate in rotation of on-call responsibilities for the Office of Residential Education and Housing.

Complete other assignments and duties as assigned by the Director of Residential Education and Housing or his/her designee.

Qualifications: Bachelor’s degree with at least two years’ experience working in Residence Life required; the position requires excellent written and verbal communication, organization, problem solving skills and supervisory skills with a commitment to student development and first year experience. Candidate must have expertise in crisis management, program development, advising of diverse student groups and working with minority, non-traditional and international students. Individuals who are able to work in a continuously changing organization and are highly motivated are best suited for this position. 

Send resume and three references to nicole_faison@bloomfield.edu.  


Student Financial Services Advisor

The Student Financial Services Advisor is a full-time administrative position reporting to the Director of Student Financial Services.  The Student Financial Services Counselor serves as a financial counselor and will be responsible for reviewing financial aid applications, awarding and packaging financial aid, and counseling students and parents about financial aid eligibility and programs. Strong communication skills and a commitment to customer service are paramount to this position.

Responsibilities

  • Responsible for processing applications and administering and managing all financial aid programs including federal, state, and institutional.
  • Responsible for packaging and satisfactory progress for assigned student caseload.
  • Provide financial aid counseling services to students and families.
  • Collect and track financial aid documents.
  • Assist in the processing of financial aid award letters.
  • Import ISIR data on a daily basis.
  • Provide and promote excellent customer service to students regarding all financial matters. 
  • Evening and weekend hours as required.
  • Other duties and special projects as assigned.

Qualifications

A Bachelor’s degree is required.The ideal candidate will have a minimum of 1 year of experience in financial aid and must possess excellent customer service skills. Familiarity with financial aid regulations and processes and strong computer skills preferred.

Deadline to apply: Open until filled

Applicants should send a current resume, cover letter, and three professional references to:

Office of Enrollment Management and Admission
Bloomfield College
467 Franklin Street
Bloomfield, NJ 07003
Fax (973) 748-0918
Email:  monika_pollick@bloomfield.edu
No phone calls please

 

ESL Instructor for the American Language Center

Basic Function:

The ESL instructors are part-time positions within the American Language Center at the Office of International Training and Professional Studies (ITPS) at Bloomfield College. Maximum 29 hours of teaching per week. Our ESL program offers small classes with customized instruction. There are 6 ESL levels and classes run for 8 week sessions year-round. We offer an integrated teaching approach in our program. We have daytime/evening sessions.

Primary Responsibilities:

·     Classroom management

·     Utilizing appropriate standardized ESL curriculum, incorporating a variety of materials and teaching techniques to enhance student learning and outcomes, and to maintain student interest

·     Planning, preparing and delivering lessons to a range of classes and age groups

·     Preparing and setting tests, examination papers, and exercises

·     Marking and providing appropriate feedback on oral and written work

·     Maintaining cooperative relationships and open communication with all staff and students

·     Assisting students with improving proficiencies in basic skills

·     Maintaining confidentiality of student records, personal information and organizational information at all times

·     Counseling individual students on academic progress

·     Participating in marketing and cultural events for the language school

·     Organizing and getting involved in social and cultural activities

·     Basic administration, such as keeping student progress and attendance records

Qualifications:

·     MA in related field plus 2 years’ experience teaching/teaching certificate from any state/or TEFL/TESOL certification

·     Speaker of English

·     Strong communication and interpersonal skills

·     Ability to prioritize and handle multiple tasks

·     Keen attention to detail

·     Ability to provide effective follow-up on individual activities in a fast-paced, multi-tasking environment

·     Strong time management and organizational skills; demonstrated ability to work well independently and in teams

·     Track record of being able to produce work in a timely manner with flexibility when necessary to adapt to changing work conditions

        ·     Experience with international students or educational exchange programming.

Compensation:

Competitive hourly salary commensurate with experience To apply please send cover letter, resume and references to Soyun Park, Assistant Director of International Marketing and Operations at soyun_park@bloomfield.edu

 

 

Bloomfield College is an Affirmative Action and Equal Opportunity Employer.